Frequently Asked Questions.
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Frequently Asked Questions.
Same Day Delivery Policy
A minimum cart total of $70.
- Orders must be checked ‘Same Day Delivery’.
- Orders must be checked out before 7:30pm (Last call)
- Orders above $150 will have free delivery for all locations in our catering zone.
- Out of boundary deliveries (i.e, Hamilton, Richmond Hill, Scarborough, Markham, etc) will have free delivery for orders over $250.
Mail Order Policy
- Must be paid via Interac Email Transfer.
- A minimum cart total of $70.
- Free shipping for orders above $150.
Tracking ID will be presented once packages are shipped via ‘Xpress Post’.
Orders are always shipped out same day.
Yes, as long as the order has been placed before 7:30pm it will be marked same day delivery.
Any orders passed last call will be processed the following day.
Last call: 7:30pm.
We highly recommend members place their orders before 7:30pm to receive same day delivery.
We currently cater our delivery service to and around Mississauga.
Prices vary on your location, same day, or next day delivery.
Deliveries to Brampton, Oakville, Halton, Milton, Etobicoke, and Toronto carry an additional charge but are FREE for orders over $150.
Out of boundary deliveries carry a larger additional fee (i.e., Hamilton, Scarborough, Vaughan, and Richmond Hill) but are FREE for orders over $250.
(Monday – Friday): 11am – 8pm
(Saturday): 12pm – 8pm
Please pick from the three time slots that fit your convenience:
- 11 am – 2 pm
- 3 pm – 5 pm
- 6 pm – 8 pm
We aim to deliver your order within 30 min – 2 hours (depending on location) after we’ve received your order. Our team will keep in touch with you to ensure our delivery timing is convenient to your availability.
We aim to deliver your order within 30 min – 2 hours (depending on location) after we’ve received your order.
In the recent days, we have been experiencing heavy order volume which means delayed delivery is effect. Should that be the case for you, our team will keep in touch to keep you updated on the delivery.
We offer priority delivery service to Mississauga residents for $15. This means that your order will be delivered within 15 min – 1 hour, otherwise we will waive your entire delivery fee.
If you are located out of Mississauga, you may contact us and we will try our best to fulfill your order with priority delivery.
If we cannot fulfil your order quickly, we will reach out to you and keep you informed.
While our courier is on route to your address, they will provide an ETA via text. We have a buffer time of 15 minutes for our courier to wait for the customer to respond. If the customer does not respond within the buffer time, our courier will proceed with the next customer on queue.
If payment was remitted via e-transfer, your package will be safe dropped in mailbox. You’ll also be provided a photo from our courier where the package has been left.
Please note we are not responsible for lost packages.
Yes. Everyone in Canada can enjoy our products!
There is a flat rate of $15 for Canada-wide shipping. Mail orders will be sent out same day via ‘Xpresspost’ and a tracking code will be provided.
Orders over $150 are shipped for free!
We ask that first time customers send us a copy of their ID. After you check-out, you will automatically receive instructions on how to provide your ID.
In rare cases, our e-mails will be sent to your junk folder. Please check junk folder to view your order confirmation and details.
1. Place your order online:
– Add the products you wish to purchase into the cart and then checkout.
– Input your billing info, delivery info, and payment method and then place your order.
– Don’t forget to apply coupon codes for freebies/discounts!
2. Call/text us at: (437) 246-5525
– Contact number (Drivers will need this to send an ETA)
– Full delivery address
– Government Issued ID (First time customers)
– Your order
We accept cash on delivery and Interac Email Transfers (5% HST).
We accept returns only on defective products. Otherwise, we will not accept any returns.
Our goal is to keep everyone satisfied. Please contact us if you have concerns with your order and our team will try to make things right.
If your order is already confirmed and out for delivery, we’re not able to honor your cancellation or changes.
If your order is not confirmed, please contact us!
Click here and fill out your information. An email will be sent for confirmation.
Please note, we request a picture of yourself holding your ID.
Our team will review and verify your registration. Once you’re approved, you’re set to order and collect points!
Yes. Our database is secured and encrypted meaning that the information you provide us will be kept confidential. After sending your ID, we discard the document as it is no longer needed.
For every purchase you make, you will collect 1 point per $1 you spend.
Example: for $60 worth of purchases, you will collect 60 points.
Every 200 points collected has a redemption value of $5.
e.g. 200 points = $5
400 points = $10
600 points = $20
Great! To do this you’ll need to purchase our ZEN Membership.
You’ll be able to purchase this membership with other products. Once you have purchased the membership, our team will provide you your personalized coupon code via e-mail/text. Your code can be applied from the date of purchase.
Things to note:
- Memberships only last 30 days from your purchase date.
- Does not stack with any other codes.
Coupons & Raffle
First time 15% off coupon code. (ZEN)
- This is a complimentary coupon code for first time customers
- This coupon cannot be stacked in conjunctions with other coupons.
- This coupon is a one time use. A second usage will result in a failed order.
Get 5% off by paying with cash (CASH)
- Select “Cash on Delivery” as your method of payment.
- This coupon can be stacked with other coupons.
- This coupon is an unlimited use. Feel free to use it for every checkout!
- Orders will need to be $100 or above to be eligible.
Refer a friend and get a $25 credit (Contact us for code)
- Refer a friend and both parties will receive a $25 credit
- This coupon can be stacked with other coupons.
- This coupon is an unlimited use. Refer as many friends as you like!
- Must spend $120 to apply coupon code
All new customers receive a complimentary 15% off. Please use code: ZEN.
This coupon cannot be stacked in conjunction with other coupons. Example: you cannot stack ZEN, EDIBLES10, CASH etc.
You may use this coupon code at anytime, there is no expiry date. Many of our customers tend to save this coupon code at a later date when they need to place a big order.
Choose wisely when to use it as this is only a one time use!
No. Our system will not allow the coupon codes to be stacked unfortunately.
Yes of course! Any orders you place even if its with coupon codes will automatically apply the points in your account after completion.
You betcha! We have a program in place where any orders that are marked as “Cash on Delivery” is eligible to receive 5% OFF their purchase. In order to receive this discount you’ll need to apply the code: CASH in the cart/checkout page.
Once your package has left our facility and is on route, we cannot make any adjustments on the order. We encourage our members to contact us via live chat/text to modify the changes before your package has been dispatches.
Errors happen all the time.. that’s why we’re here. Contact us via live chat/text and we’ll be more than happy to assist you on the checkout.
No need to apply your coupon code for edibles as it automatically does it for you in the cart! You’ll be able to locate the code and discount once you’ve entered the cart page.
Unfortunately we cannot bend the rules. Bending the rules wouldn’t be fair for the members who have asked in the past.
Awesome, we welcome everyone to try our service!
Have your friend place an order on our website. At the checkout page, they will need to input your name and contact number so that we can have it stored on our records.
No need to remind us that you have been referred! Our staff is trained to note down the referral on our list. You’ll then be reached out via email with a coupon code to use for the next order.
Welcome friend! Unfortunately our welcome coupons (ZEN & LEAFY) are only a one time use per customer. After using one of the coupon, the welcome codes will be voided.
Raffles are hosted every month and one lucky ticket will draw on the last day of the month. You can purchase as many tickets before the draw date to increase your odds of winning the grand prize.
- Prize will be included in your next checkout.
- There is no expiration to redeem your prize.